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How koboy89 Handles Your Account Privacy

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear rules about what we collect, how long we keep it, and who can access it.

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koboy89 How koboy89 Handles Your Account Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data and Privacy Rights

If you want to review what data we hold on your account, request a correction, or ask us to delete specific records, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record quickly. We aim to respond to all privacy-related requests within a reasonable timeframe, in line with applicable local regulations.

Team online

Live Chat Support

Open the chat widget from any page on koboy89 and select 'Account & Privacy' from the topic menu. Our support team can pull up your account record and handle data access or correction requests during chat hours.

Email Privacy Desk

Send your privacy request to our dedicated support email. Include your registered account name and the specific data point you want reviewed, corrected, or removed. We handle email privacy requests with a clear response trail for your records.

Account Settings Panel

Log in to your koboy89 account and navigate to Account Settings. From there you can update your contact details, review connected wallet information such as your linked DANA or OVO account, and manage notification preferences directly without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at koboy89 runs across several layers — from how we store your account credentials to how long we retain your transaction history. Each area below reflects a concrete practice we follow, not a general statement.

Wallet Data Handling

When you link DANA, OVO, or GoPay to your account, we store only the reference identifiers needed to process your next transaction. We do not store your full e-wallet PIN or authentication token. Each transaction is processed through the payment network's own encrypted channel, and our records show only the outcome.

Cookie and Session Policy

We use session cookies to keep your login active while you are on the platform, and analytics cookies to understand how pages are used so we can improve account flows. You can manage cookie preferences through your browser settings at any time. Disabling analytics cookies does not affect your ability to log in or make deposits.

Account Security Measures

Account access is protected by password authentication and, where enabled, a one-time PIN sent to your registered mobile number. If we detect a login from an unrecognised device, your account may be temporarily held while we verify your identity. You will receive a notification through your registered contact details whenever this happens.

Data Retention Timeline

We keep your account and transaction records for as long as your account remains active and for a period after closure as required by applicable local regulations. Payment records tied to DANA, OVO, or GoPay transactions are retained as part of your transaction history. You can request a summary of your transaction record at any time through support.

Who Can Access Your Data

Your personal account data is accessible internally only to team members who need it to operate the platform — account verification, payment processing, and fraud monitoring. We do not share your data with advertising networks. Third-party processors such as payment gateways receive only what is necessary to complete your specific transaction.

Requesting Data Changes

You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request deletion of your account data subject to any legal retention obligations. Submit your request through live chat or email with your registered account details. We will confirm receipt and give you a clear timeline for the response.

Your Privacy Policy Questions, Addressed Directly

These are the questions we hear most often about how koboy89 handles account data, wallet information, and your rights as an account holder. If your question is not covered here, reach out to our support team directly.

When you open an account, we collect your name, contact details, and the payment method you choose — such as DANA, OVO, or GoPay. We also log device and session data when you log in. This is the minimum needed to run your account and process transactions securely.

We do not sell your data. We share only what is necessary with payment processors — for example, when you initiate a GoPay or DANA transfer, the relevant network receives the transaction identifiers. No advertising networks or data brokers receive your personal account information.

We retain your account and transaction records while your account is active and for a required period after closure under applicable local regulations. Payment history tied to OVO, DANA, or GoPay transactions is part of that retained record. You can request a summary of what we hold at any time through live chat or email.

Yes. Contact our support team through live chat or email with your registered account details and request a data summary. We will confirm receipt and send you a copy of the personal data associated with your account within the timeframe required by applicable local regulations.

Log in and go to Account Settings to update your contact details or linked wallet information directly. For changes to your registered name or identity details, contact support through live chat or email — those changes go through a verification step before they are applied to your account.

When you close your account, we retain transaction and identity records for the period required by applicable local regulations, then delete or anonymise the remaining data. We will confirm the specific retention period when you submit a closure request through support.

We use session cookies to keep your login active and analytics cookies to understand how account flows perform. You can disable analytics cookies through your browser settings. This does not affect your ability to log in, deposit via DANA or OVO, or access any part of the platform.

When you use DANA, OVO, or GoPay, the transaction runs through that payment network's encrypted channel. We store only the reference identifiers for the completed transaction — not your e-wallet PIN, token, or full account credentials. Each payment session is handled by the respective payment network's own security layer.

Contact our support team immediately via live chat or email. Select 'Account & Privacy' as the topic and describe what you noticed. We will place a temporary hold on your account while we investigate, check login records, and notify you through your registered contact details about what we find.

This policy applies to all account holders where access is available under local law and in eligible regions. Whether you are in Batam, Bandar Lampung, or elsewhere in Indonesia, the same data handling rules apply to your account. Access and eligibility depend on local law and the region from which you connect.

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